Support & Contact

Technical assistance, infrastructure inquiries, and general contact information.

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ZA-JHB-01

location_on Johannesburg HQ

domain

Cloud Web Africa
Johannesburg, Gauteng
South Africa

call

+27 7608 55555

mail

info@cwa.co.za

help_center Common Queries

What are your support SLA times? expand_more

Enterprise accounts receive 15-minute initial response times for critical severity issues. Standard accounts have a 2-hour response window during business hours.

How do I report a suspected outage? expand_more

Please check our System Status page first. If the issue is not listed, use the form on this page and select "Technical Support" with "Critical" in the subject line.

Can I visit the data center? expand_more

Physical access to infrastructure is strictly limited to authorized CWA personnel. However, we can arrange secure virtual tours for prospective Enterprise clients upon request.

Support & Contact

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